Engage

Should you not be satisfied with your order, you have 30 days from the date of delivery to return this for an exchange, full refund or gift voucher credit.

All exchanges are free using our returns portal but please note returns for refund have £5.00 deducted from the final refund amount to cover the cost of return postage.

Read our full returns policy here

At ThruDark we are constantly striving to deliver a better service to our customers. By partnering with Klarna we can now offer all UK customers Buy Now, Pay Later with Klarna using their pay in 3 installments with 0% interest and no fees (UK). (Only applicable to UK orders over £35).

Please note: Klarna is unavailable for pre-order items.

Learn more on our partnership with Klarna.

We offer free shipping to mainland UK addresses when you spend over £175.00.

For orders below this £175.00 threshold, we offer two delivery options:

• Standard £5.00 – estimated processing and shipping time of
  2-3 working days. Please note that delivery times may vary depending on shipping location and during our busier periods.
•  Next Working Day £10.00 – orders must be placed before 3pm in order to qualify for next working day delivery. “Working days” are taken to mean Monday – Friday so orders placed after 3pm on a Friday will not be dispatched until the following Monday. UK bank holidays are not included for the purpose of “working days”.

You can read our full delivery FAQs here.

We currently pay all customs charges and import duties on all deliveries and shipping is free when you spend over £250.00.
We offer the following delivery options: 

Europe:
- FedEx Economy – this is a 3-6 working day delivery service depending on location. 
- DHL Express – this is a 1-3 working day delivery service depending on location.

US / Canada:
- FedEx US Economy - this is a 3-10 working day delivery service. Free on orders over £250.
- DHL Express - this is a 2-6 working day delivery service.

Rest of World:
- DHL Express - this is a 3-10 working day delivery service.

We provide tracking numbers on all orders once fulfilled and dispatched by our warehouse team. These can be used to follow the progress of your delivery and in some cases to change address or delivery details if required. Please see below for links to track and manage your parcel with our respective couriers:

• Royal Mail - https://www.royalmail.com/track-your-item
  
• DHL - https://www.dhl.com/gb-en/home/tracking.html?locale=true
  

*If you need to change the delivery address on your shipment please use the DHL app or manage the shipment online with Royal Mail. Unfortunately, our Support team is unable to amend shipping addresses or make any other changes to your order once placed.*