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how to return your order

UK Returns portal

Make your easy return via Collect+ below

Returns Portal

Easy UK returns with Collect+

We've now launched new easy returns with Collect+, you may use this method for returns whether they are exchanges or refunds.

Start your easy Collect+ Return here
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UK Collect+ returns

In 4 quick, easy steps

We’ve now launched new easy returns with Collect+, you may use this method for returns whether they are exchanges or refunds.

Please note: Before returning, please ensure you have filled out our returns form and put this in the bag with your order. If you fail to fill out your returns form, there will be a delay in processing your return.

Step 1: Click the button above to start your Easy Collect+ Return or click here.

Step 2: Enter your order number, email address (where we will send you a copy of your label), return reason & then list all products you want to return separated by a comma.

Step 3: Your Collect+ label is generated, now all you need to do is head to your local drop shop and drop off your parcel – don’t forget to include your returns form. Please if you can print your form, but if for any reason you need a QR code and don’t have a printer please use this link to create your return.

Step 4: We will receive your refund/exchange within 7 working days, once we receive your return/exchange this will then be processed at our HQ.

Please note: In order to be eligible for a refund, your item or items must be returned in an identical condition to that in which it or they were received by you, defining this condition as; new, unworn, unaltered; displayed in its original packaging with all tags/coins/bags included (if these are unreturned with your order, we will deduct £5.00 for each item unreturned).

Find your nearest Collect+ dropshop

UK Returns Conditions

Free: Completely free using our returns procedure & courier, unfortunately, we will be unable to refund any pre-paid postage by yourself with another provider.

Size or colour exchange, faulty products, prior agreement with our customer services team, parcel damaged upon arrival.

Paid: The amount of £5.00 will be deducted from your refund amount if you are required to pay for a return.

You have changed your mind, the product is not as expected.

All returns are fully tracked and insured for the total amount of goods and can be easily dropped off at your local Collect+ drop shop, you can find your nearest here.

Before returning, please ensure you have filled out our returns form. If you fail to fill out your returns form, there will be a delay in processing your return.