TERMS & CONDITIONS

Help and information

ABOUT THESE TERMS AND CONDITIONS

This website is operated by ThruDark Limited (hereinafter also referred to as “ThruDark”, “we”, “our” or “us”). Through use of this website, you, the user, confirm your agreement to the terms and conditions outlined below. ThruDark are permitted to revise these terms and conditions without notice, with amended terms and conditions taking effect for all users immediately. As a result, you should refer to these terms and conditions regularly.

WEBSITE USE

The website design and content – including but not limited to all text, graphics, information and other material – that is presented on or readily downloadable from this website are either property of, or displayed with prior permission by, ThruDark. This website’s content may not be used outside the use permissible by these terms and conditions unless written approval has been granted by ThruDark. You agree to refrain from any activity that could cause damage to this website. You agree to not access or attempt to access other users’ account information. You also agree that you will not breach nor attempt to breach any security measure enforced on this website.

TERMS OF SALE

All sale and purchase contracts concluded through the use of this website will be subject to these terms and conditions and governed by English Law.

 

The full payment for all orders must be made at the time of placing your order, of which details must be given at the time of placing your order. All transactions are encrypted using secure socket layer (SSL) technology. Therefore, we do not store any payment or financial information in our system.

 

Listed prices on this website are displayed in GBP. When purchasing goods from outside of the United Kingdom, all payments will be taken in this currency.

 

Listed prices are exclusive of any chargeable import taxes or duties implemented by the destination country of the order recipient. As the person placing the order, you agree to be liable for any such charges associated with your order. Listed prices also exclude delivery costs. Delivery costs will be additionally charged at the final stage of checkout.

 

Through ordering goods from this website, you agree to allow ThruDark to verify your card details with your card issuer. We will do our best to ensure that any such checks are completed as soon as is reasonably possible. However, please note that we refuse to take responsibility for any delays caused by undertaking such checks.

 

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us, and we reserve the right to discontinue any product at any time.

 

We do our best to ensure that the information presented to you on this website is accurate (please see section titled “Information Accuracy” for more information). However, please note that under the circumstances upon which information inaccuracies are discovered, we reserve the right to refuse your order at any point and will notify you by email or telephone as soon as possible where that is the case.

 

Despatch times will vary according to availability. If despatch is affected by delays resulting from postal issues or other causes outside our control, you agree to not hold us responsible for such inconveniences.

 

You have the right to cancel your order up to 14 days after your order is delivered. If you decide you want to cancel before you receive your despatch confirmation email, please contact info@thrudark.com. If you receive your despatch email before your cancellation confirmation, please follow the returns procedure for returning the goods (please see section titled “Returns and Exchange Policy” for more information).

INFORMATION ACCURACY

We do our best to ensure that all information displayed on this website is complete, current and accurate. However, please note that information may occasionally be incomplete, may become dated or may be or become inaccurate. ThruDark makes no representation as to the validity of information presented on this website and reserves the right to make changes to all information without notice.

 

Please note that all product weights, measurements and specifications are approximate and are only listed for customer convenience. We attempt to display all product colours on this website accurately, however please note that the colour seen by you will be subject to the display settings on your personal device used to access this website. We cannot therefore guarantee that an accurate representation of product colours can be seen by you. Through the use of this website, and purchase of ThruDark goods through it, you accept that all product specifications have the potential to vary marginally.

 

We attempt to update stock availability frequently on this website yet there may be occasions where this information is incorrect. The inclusion of products and services on this website does not guarantee all products and services to be available at any time. Through the use of this website, you accept that ThruDark shall not be obliged to sell you goods that display inaccurate information on this website.

DELIVERY INFORMATION

Once you have placed your order, you will receive an order confirmation number on screen and an email of acknowledgement to confirm that your order is being processed. You will later receive a second email to confirm despatch of your goods. For UK orders, this will include a DHL or DPD tracking code, which you can enter at http://www.dhl.co.uk or http://www.dpd.co.uk/ in order to monitor its progress. For international orders, the tracking code will generally be sent separately. The status of your order can also be checked on your “Order Status” page in the “Your Account” section of this website.

 

Orders must be placed by 2pm to be despatched the same day. All orders placed after this time will be despatched the next working day. Orders placed after 2pm on Friday will be despatched the following Monday.

 

A signature is required on delivery so please account for this when placing your order. If delivery is attempted and nobody is available to accept the order, a card will be left with details of where the package is being held.

 

The delivery address cannot be changed after an order has been placed. If you have any concerns about an order that has already been placed please contact us at info@thrudark.com.

UK DELIVERY

UK mainland delivery is free of charge.  The estimated processing and delivery time is approximately 3-5 working days; however, this timeline may vary with the final destination. Please note that a working day is considered to be Monday to Friday, excluding public holidays that fall on these days.

INTERNATIONAL DELIVERY

We provide international delivery to the following countries: Canada, USA, Germany, UK, Ireland, Sweden, Denmark, Norway, France, Austria, Poland, Switzerland, Spain, Italy, Belgium, Czech Republic, Finland, Australia, New Zealand and the Netherlands.

 

International delivery is charged at a flat rate of £20. Delivery times will vary dependant on destination country.

MILITARY BASE DELIVERY

We will not be held liable for any deliveries once signed for at a military base, should they be lost or misplaced within the military mailing system this becomes the responsibility of the purchaser.

RETURN AND EXCHANGE POLICY

ThruDark is dedicated to the quality of our products and the satisfaction of our customers. However, should you not be satisfied with your purchase, items can be returned for a refund or exchange within 14 days after your order is delivered.

 

In order to be eligible for a refund or exchange, your items must be returned in an identical condition to that in which it is received by you, defining this condition as: new, unworn, unaltered; displayed in its original packaging with all tags still attached. Returns that do not meet these criteria will be refused. Returns made in accordance with these conditions will be credited to the original payment method and will be made within 14 days from receipt of return.

 

Please note that we are not liable for the costs associated with the return of your order. Unwanted goods must be returned using a traceable, reliable and insured method. The return postage must be pre-paid and all returned goods must be fully insured for the credit amount you expect. Should the return parcel incur loss or damage, you will be liable for the costs associated with said loss or damage.

 

You may be eligible to exchange an item should any unwanted goods be returned in identical condition as received. However, please note that ThruDark is not obliged to agree to make any exchange and is entitled to treat any attempted exchange of goods as a simple return. Notwithstanding the above, any exchanges are subject to availability (and any balance of the purchase price owed being duly paid together with any additional despatch costs linked to the exchanged item).

 

Please note: items received as a gift must be returned by the original purchaser.

RETURN PROCEDURE

Please return all unwanted items to:

 

Thrudark Returns

4th Floor Link House

25 West Street

Poole

Dorset

BH15 1LD

United Kingdom

 

Please print and complete our returns form and include it in your parcel for return. Once your return has been received, your items will be inspected by our returns team. You will then receive an email to confirm the approval or rejection of your refund or exchange. If your return is approved, your refund will be processed and a credit will automatically be applied to your original payment method. Please note that any shipping fees incurred on the original order are final and will not be refunded.

 

On occasion, you may be required to provide the proof of postage receipt for your return parcel to have your refund or exchange approved; therefore, you must retain your proof of postage receipt until you receive email confirmation that your return has been approved by our returns team.

USER INFORMATION

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

ThruDark is committed to ensuring the security of your personally identifiable information. To prevent unauthorised access or disclosure of this information, we have enforced physical, electronic and managerial procedures to safeguard and secure the information we collect from you. However, please note that you accept responsibility for ensuring the confidentiality of your account details and password, agreeing to be responsible for all actions undertaken under your account name or password.

 

Disregarding personally identifiable account information: any material, proposal, concept, method, question or other comment you communicate to us through this website or alternative channels will be considered non-confidential and non-proprietary. We are and shall be under no obligation to maintain any comments in confidence; to pay compensation for any comments; or to respond to any comments. You hereby grant us the right to use such communication for any purpose, including but not limited to: disclosure, publication and posting as well as in relation to the development, reproduction and marketing of new or existing ThruDark products. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these terms and conditions. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. If you would like more information on the way Shopify Inc. uses your personal information, including how to withdraw your consent to use this information and further information on cookie usage, please contact info@thrudark.com.

LIMITS OF OUR LIABILITY

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors will be corrected.

 

We do not guarantee, represent or warrant that your use of our website and services will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove or cancel our website and/or services for indefinite periods of time, at any time, without notice to you.

 

The website and all products and services delivered to you by ThruDark are provided without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

Through the use of this website you accept that ThruDark take no responsibility over any damages or viruses that may infect your personal device or other property resulting from the access, use or browsing of this website, including but not limited to anything arising from the downloading or attempted downloading of any materials presented on this website. These damages include without limitation those arising from lost profits, lost data or business interruption, whether based on warranty, contract, tort or any other legal theory.

 

Certain content, products and services available via our website may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

 

In no case shall ThruDark, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind incurred through the use of ThruDark products or related services.

TRADEMARKS

All trademarks, logos and service marks presented on this website are both registered and unregistered trademarks of ThruDark or are licensed for use by ThruDark by third-party organizations. Nothing on this website grants or should be construed as granting any license or right to use any trade marks, names, service marks or logos displayed on this website to or by you or any other person without our prior written permission or the prior permission of any such third-party owner.

GENERAL

ThruDark make no representation that the material presented within this website is suitable or accessible in all countries of the world. Users accept responsibility for using this website at their own risk, complying with relevant local or country laws. You agree through the purchase of any ThruDark product via this website that all such products will be used in a lawful and moral manner only. ThruDark’s products are available for purchase in multiple parts of the world but we may list items that are not obtainable worldwide.

 

Nothing in these terms and conditions is intended to affect your rights under the law. In the event that any provision of these terms and conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed to be severed from these terms and conditions; such determination shall not affect the validity and enforceability of any other remaining provisions.

 

These terms and conditions and any policies or operating rules posted by us on this site constitutes the entire agreement and understanding between you and us, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us. The failure of us to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision.

 

These terms and conditions are available in the English language only and are governed by the laws of England.

 

ThruDark is a company registered in England and Wales under registration number 10351946.

Our registered address is Link House, 25 West Street, Poole, Dorset, BH15 1LD, United Kingdom. Our VAT number is GB270152631

 

If you have any comments about ThruDark, please email info@thrudark.com. We will endeavour to answer all email enquires within two working days of receipt.

CUSTOMER SERVICE

Our Customer Service will assist you with any Online Store order related questions. You can contact us either via email or by phone from Monday to Friday between 9am and 5pm, except public holidays:
By phone +44 01202 308879 , By e-mail info@thrudark.com.

Anything Else?

Contact the base at support@thrudark.com