Help and information
ThruDark is dedicated to the quality of our products and the satisfaction of our customers. However, should you not be satisfied with your purchase, items can be returned for a refund or exchange within 14 days after your order is delivered.
In order to be eligible for a refund or exchange, your items must be returned in an identical condition to that in which it is received by you, defining this condition as: new, unworn, unaltered; displayed in its original packaging with all tags still attached. Returns that do not meet this criteria will be refused. Returns made in accordance with these conditions will be credited to the original payment method and will be made within 14 days from receipt of return.
Please note that we are not liable for the costs associated with the return of your order. Unwanted goods must be returned using a traceable, reliable and insured method. The return postage must be pre-paid and all returned goods must be fully insured for the credit amount you expect. Should the return parcel incur loss or damage, you will be liable for the costs associated with said loss or damage.
You may be eligible to exchange an item should any unwanted goods be returned in identical condition as received. However, please note that ThruDark is not obliged to agree to make any exchange and is entitled to treat any attempted exchange of goods as a simple return. Notwithstanding the above, any exchanges are subject to availability (and any balance of the purchase price owed being duly paid together with any additional despatch costs linked to the exchanged item).
Please return all unwanted items to:
4th Floor Link House
25 West Street
Please print and complete our returns form and include it in your parcel for return. Once your return has been received, your items will be inspected by our returns team. You will then receive an email to confirm the approval or rejection of your refund or exchange. If your return is approved, your refund will be processed and a credit will automatically be applied to your original payment method. Please note that any shipping fees incurred on the original order are final and will not be refunded.
Any further queries please get in touch at firstname.lastname@example.org
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