Help and information


Final order cut off for international delivery before Christmas is Monday 10th December before 2pm.

Final order cut off for UK mainland delivery before Christmas is Monday 17th December before 2pm.

Please note: delivery dates are estimates and are not guaranteed. External factors beyond our control (such as strikes, adverse weather conditions, etc.) may delay your order. Our last order dates are based on normal conditions. We apologise for any inconvenience caused.


UK mainland delivery is free of charge.  The estimated processing and delivery time is approximately 3-5 working days, however this timeline may vary with the final destination. Please note that a working day is considered to be Monday to Friday, excluding public holidays that fall on these days.


We provide international delivery to the following countries: Canada, USA, Germany, UK, Ireland, Sweden, Denmark, Norway, France, Austria, Poland, Switzerland, Spain, Italy, Belgium, Czech Republic, Finland, Australia, New Zealand and the Netherlands.  If your country is not listed here please send us an email to and we will endeavour to find a solution.

International delivery is charged at a flat rate of £20. Delivery times will vary dependant on destination country.


We will not be held liable for any deliveries once signed for at a military base. Should they be lost or misplaced within the military mailing system, the responsibility becomes that of the purchaser.


A DHL or DPD tracking code will be sent to you by confirmation email, which you can enter at or in order to monitor its progress. The status of your order can also be checked on your “Order Status” page in the “Your Account” section of this website.

Anything Else?

Contact the base at