Free Delivery on all worldwide orders over £150

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INFO

Delivery

Fast DHL/DPD delivery

All duties & taxes paid

Free on all orders over £150

Coronavirus Update

We are working hard to get through your orders as soon as possible and our couriers are still able to deliver packages worldwide.

We’re finding that some factors that our couriers endure mean that some packages are taking longer than usual to be delivered. This means our usual delivery service to slightly longer than before.

Please can get in touch with us on [email protected] if you have any questions.

UK Delivery

UK standard mainland delivery is FREE for orders over £150 or a fixed rate of £5.00 for orders below £150.  The estimated processing and delivery time is approximately 2-3 working days; however, this timeline may vary with the final destination, every order is sent via DPD express which is a 1-2 day service but this can vary in line with your processing time.

We also offer next working day (£7.00) & Saturday delivery (£10.00), both must be placed before 12pm in order to be delivered next day.

Please note: A working day is considered to be Monday to Friday, excluding public holidays that fall on these days – to be eligible for next day delivery you must order by 12pm – if you order on a Friday, your order will be delivered the following week.

Please note: We don’t ship to APO addresses, if you require shipping to an APO address we suggest getting this delivered to a collection address you can retrieve it from.

All UK orders are dispatched via fast DPD delivery and can be fully tracked using your reference number on your order confirmation at https://www.dpd.com/tracking.

Worldwide Delivery

FREE DELIVERY ON ALL ORDERS OVER £150.

We provide international delivery to the following countries: Canada, USA, Germany, Ireland, Sweden, Denmark, Norway, France, Austria, Poland, Switzerland, Spain, Italy, Belgium, Czech Republic, Finland, Australia, New Zealand and many more. If you can’t find delivery to your country please send us an email to [email protected] and we will endeavour to find a solution.

International delivery rates will vary dependent on location. Please ensure all details are correct before confirming your order. Delivery times will vary dependent on the destination country.

Orders, where express delivery is chosen, are sent using DHL Express. Almost all global destinations are reached within a 1-2 day transit time (Australia 3 days).

It’s been a difficult year for businesses & people alike in the midst of Brexit & the ever-changing world due to the COVID-19 pandemic.

At ThruDark, our customers are at the forefront of our future business planning, in all of our products, technologies and operations. Our mission is to deliver our quality products to you, our valued customers, quickly and efficiently in order to reduce concerns on your end.
We utilise only the best tier 1 courier services who can deliver your ThruDark items in the quickest possible time from our HQ to you.

We’ve made some changes as of today to the way we ship worldwide to make the experience of purchasing from ThruDark easier for you.

All orders are dispatched utilizing our hassle-free DHL EXPRESS delivery service that delivers to over 200 countries around the world.

We are now paying all Duty Tax & VAT on every single ThruDark order apart from in the countries where DHL does not provide this service.

AFGHANISTAN, ALGERIA, ANGUILLA, ARMENIA, AMERICAN SAMOA, AZERBAIJAN, BELARUS, COTE D IVOIRE, COOK ISLANDS, COSTA RICA, CUBA, CAPE VERDE, DJIBOUTI, FALKLAND ISLANDS, FEDERATED STATES OF MICRONESIA, FAROE ISLANDS, GEORGIA, GREENLAND, GUINEA REPUBLIC, GUAM, GUINEA-BISSAU, IRAQ, IRAN, KYRGYZSTAN, KIRIBATI, COMOROS, KOREA, THE D.P.R OF (NORTH K.). KOSOVO, KAZAKHSTAN, MOLDOVA, MARSHALL ISLANDS, NORTH MACEDONIA, COMMONWEALTH NO. MARIANA ISLANDS, MAURITANIA, NEPAL, NAURU, REPUBLIC OF NIUE, PALAU, RUSSIAN FEDERATION, THE SOLOMON ISLANDS, SEYCHELLES, SAINT HELENA, SOMALIA, SAMOA, SURINAME, SAO TOME AND PRINCIPE, SYRIA, TAJIKISTAN, TURKMENISTAN, TUNISIA, TONGA, TUVALU, UKRAINE, UZBEKISTAN, SOMALILAND, YEMEN.

Following Brexit, we have found huge rises in those affected by duty tax bills when receiving their ThruDark orders. We are dealing with this issue directly.

ThruDark will now be paying 100% of all duty tax and VAT within your country, meaning zero customs delays and possible surcharges before your order reaches you.

Please note: We don’t ship to BFPO addresses, if you require shipping to a BFPO address we suggest getting this delivered to a collection address you can retrieve it from.

Custom charges and import duties

ThruDark are now paying ALL Duty Tax & VAT on every single ThruDark order over £150.

Following Brexit, we have found huge rises in those affected by duty tax bills when receiving their ThruDark orders. We are dealing with this issue directly.

ThruDark will now be paying 100% of all duty tax and VAT within your country, meaning zero customs delays and possible surcharges before your order reaches you.

Military Base Delivery

We will not be held liable for any deliveries once signed for at a military base. Should they be lost or misplaced within the military mailing system, the responsibility becomes that of the purchaser. We do not ship to BFPO addresses.

Tracking

A DHL or DPD tracking code will be sent to you by a confirmation email, which you can enter at http://www.dhl.co.uk or http://www.dpd.co.uk/ in order to monitor its progress, you will receive a notification of delivery and timeslot on the day also. The status of your order can also be checked on your “Order Status” page in the “Your Account” section of this website.

On demand delivery by DHL

DHL ON DEMAND DELIVERY

Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you.

Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.

Here’s a few options you can select to customize your delivery:

Schedule Your Delivery

If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days.

Where available, you’ll also be able to select a timed window to receive your order.

Signature Release

If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, ThruDark and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

Leave With Neighbour

Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Please note that if you select this option, ThruDark and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

Collection from a DHL Service Point or Parcel Locker

If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.

DHL ODD will show you the nearest DHL Service Points, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.

To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID:

      • A photographic ID (e.g. passport or driving license)
      • Your email/SMS notification from DHL

In the UK, you can also select an InPost Locker to pick up your order from. When your order is ready to collect, DHL will provide you with a key code by email and/or SMS which you’ll need to collect your parcel. They’ll also let you know how long you have to pick up your purchase.

Vacation Hold

Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you.

Where available, you’ll also be able to select a timed window to receive your delivery.

Anything else?

Contact the base at [email protected]